Terms and Conditions

About us and these terms

These terms apply to every order you place on [website URL]. Please read them before ordering. By placing an order, you agree to them.

[website URL] is operated by [Company Legal Name], a company registered in England and Wales under company number [Company Number], with its registered office at [Registered Address]. Our VAT number is [VAT Number].

You can contact us by email at [Contact Email] or by phone on [Phone Number].

You must be at least 18 years old to buy from our website. These terms do not affect your statutory rights as a consumer.

Ordering, pricing and payment

Your order. When you place an order, you will receive an email acknowledging it. This is not an acceptance. A contract between us is formed only when we email you to confirm your order has been dispatched.

If we cannot accept your order. We may decline an order if an item is out of stock, if there is a pricing error, or if we cannot verify your payment. If this happens, we will tell you and refund any payment in full.

Prices. All prices are in pounds sterling (GBP) and include VAT where applicable. Delivery charges are shown at checkout before you pay. If we discover a clear pricing error after you order, we will contact you to ask whether you want to continue at the correct price or cancel.

Payment. We accept [accepted payment methods]. Payment is taken when you place your order. All payments are processed securely by our payment provider, and we never store your full card details.

Discount codes. Only one discount code can be used per order unless stated otherwise. Codes have no cash value and may be withdrawn at any time.

Delivery

We deliver to addresses in the United Kingdom. Delivery options and costs are shown at checkout.

Delivery times are estimates and are not guaranteed. Delays can happen during busy periods or because of events outside our control.

The goods become your responsibility once they are delivered to the address you gave us. Please check your order when it arrives and tell us within 48 hours if anything is damaged or missing.

If your parcel has not arrived within [X] working days of dispatch, contact us and we will investigate with the courier.

Cancellations, returns and refunds

Your right to cancel. Under the Consumer Contracts Regulations 2013, you can cancel your order within 14 days of the day you receive it, without giving a reason. To cancel, email [Contact Email] with your order number. You then have a further 14 days to send the items back.

Sealed products. For health and hygiene reasons, supplements, protein powders, foods and other consumable products can only be returned if they are unopened and their seal is unbroken. Once a seal is broken, the right to cancel no longer applies to that item.

Returning items. Items must be returned unused, in their original packaging, to [Returns Address]. Unless the item is faulty or we sent the wrong item, you pay the cost of returning it. We recommend using a tracked service, as we cannot accept responsibility for returns lost in the post.

Refunds. We will refund the price of the goods and the standard delivery charge within 14 days of receiving the items back, using your original payment method. If you chose a more expensive delivery option, we refund only the standard delivery cost.

Faulty or incorrect items. If an item is faulty, damaged, past its best-before date on arrival or not as described, contact us within 30 days of delivery. Under the Consumer Rights Act 2015, you are entitled to a full refund, repair or replacement, and we will cover the return cost.

Product information and health disclaimer

We take care to describe our products accurately, but packaging and formulations may change and images are for illustration only. Always read the label on the product you receive before use.

Our products are food supplements. They are not intended to diagnose, treat, cure or prevent any disease, and they should not replace a varied, balanced diet and a healthy lifestyle.

Before using any supplement, please:

• Do not exceed the recommended daily dose shown on the label
• Speak to your doctor first if you are pregnant, breastfeeding, taking medication or have a medical condition
• Check the ingredients list for allergens
• Keep products out of reach of children

Information on our website, including blog articles, is for general guidance only and is not medical advice.

Our liability

If we fail to meet these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach. We are not responsible for loss that was not foreseeable, or for any business losses, as our products are sold for personal use only.

Our total liability for any order is limited to the price you paid for it. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited by law.

We are not responsible for delays or failures caused by events outside our reasonable control, such as courier disruption, severe weather or supplier shortages.

Using our website

All content on this website, including text, images, logos and design, belongs to us or our licensors and is protected by copyright. You may not copy or reuse it without our written permission. Brand names and trademarks of the products we sell belong to their respective owners.

You agree not to misuse our website, including attempting to access it without authorisation or introducing viruses or other harmful code. We may suspend or withdraw the website at any time for maintenance or other reasons.

Other important terms

Your personal data. We handle your data as set out in our Privacy Policy.

Changes to these terms. We may update these terms from time to time. The terms in force when you place your order are the ones that apply to it.

Complaints. If you have a problem with your order, please contact us first at [Contact Email] and we will do our best to resolve it quickly.

Governing law. These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.